Last Updated: August 17th, 2019
1. Our Privacy Commitment
At Ignition Ink we are committed to respecting your privacy rights and keeping you informed of how we handle your data. When you use our services we collect and process your personal data in compliance with the applicable legal requirements at all times. We will never rent or sell your personal data for marketing or other purposes.
2. Data Controller, Data Protection Officer and Representative in the European Union (EU)
Data Controller: Our data controller within the meaning of the European General Data Protection Regulation (GDPR) is Ignition Ink Ltd, 35 Lesson Road, Brixworth, Northamptonshire, NN6 9EE, United Kingdom, e-mail email@example.com.
Data Protection Officer: Our data protection officer can be contacted at Data Protection Officer, Ignition Ink Ltd, 35 Lesson Road, Brixworth, Northamptonshire, NN6 9EE, United Kingdom, e-mail firstname.lastname@example.org.
Representative: Our representative in the European Union (EU) is Ignition Ink Ltd, 35 Lesson Road, Brixworth, Northamptonshire, NN6 9EE, United Kingdom, e-mail email@example.com.
3. What is Personal Data?
Personal data means any information relating to you, that you can be identified or are identifiable (directly or indirectly) by such information. Your name, address, phone, or mobile phone number as well as your e-mail address are all examples of personal data. Personal data does not include information of a general nature that does not identify you; for example, the number of users of the Marketplace.
4. Personal Data We Collect from You
You may visit our Marketplace and view our Services without providing information to us which directly identifies you. However, please be aware that in this case you may not be able to use certain parts of the Marketplace or Services.
4.1 Personal Data we collect automatically
When you visit the Marketplace and use our Services our web server, due to technical reasons, automatically collects your IP address, the date and time of your visit, the sites visited on the Marketplace, the referrer website, your browser type (e.g. Google Chrome or Mozilla Firefox), your operating system (e.g. Microsoft Windows 10), the domain name and the address of your internet access provider.
4.2 Personal Data submitted by you directly
We collect personal data that you provide to us on a voluntary basis for the purposes to provide, operate and manage the Marketplace and Services in accordance with our user agreement (https://ignitionink.com/user-agreement).
When we collect your personal data, we inform you whether the provision of certain personal data is required or optional and of the possible consequences that arise in case of the absence of providing the information.
Registering for our Services: when you create a user account and register for the Marketplace we collect your user name and e-mail address.
Ordering from the Marketplace: when you place an order for a product on the Marketplace we collect your name, delivery address, phone number, e-mail address when you order a product via the Marketplace. We do not collect your bank or payment information as this is handled by our third-party providers, please check their respective privacy policies for further information.
Selling on the Marketplace: when you sell products on the Marketplace we collect your name, address, phone number, e-mail address, bank or payment account details and tax status.
Submitting a form: when you submit a form (eg. contact form) we collect your name and e-mail address.
Subscribing to our Newsletter: When you register for our newsletter and promotional messages we collect your e-mail address provided that you have given us your consent.
Additional data collection: we collect the data which you have provided to us through the visit and use of the Marketplace as well as our services, e.g. your purchases and sales history, favourited and earmarked items on the Marketplace, your movement and actions taken on the Marketplace as well as the content and details of messages sent or received via our messaging service. If you log in via a social media we collect your personal data that you have made publicly available from the respective social media platform.
5. How We Handle Your Personal Data
We may use the personal data you provide or that is collected through your use of the Services to operate and improve the Services, the Marketplace, as well as our products and services. We may also use your information to contact you from time to time to provide you with important information and notices relating to the Services, and to communicate with you about marketing promotions.
To operate the Marketplace and provide our Services to you: We need to use your data to receive and fulfil orders you place on the Marketplace as well as to maintain and monitor the performance of the marketplace in order to provide you with access to a correctly functioning Marketplace and Services. Your data is also used to enable you to communicate with our support team via email, live chat, social media, web forum or phone and to communicate with other users through our message boards, interactive forums or by leaving reviews. It is necessary for us to process your information in this way to perform our contract to you.
Please be aware that any comments, reviews or messages you post to public spaces as outlined above will be made publicly available in an online environment and each user is solely responsible for their posted comments. How other visitors use this information is out of our control and as such we cannot prevent the unsolicited processing of the personal data you share in such public comments.
To prevent fraud and misuse of the Marketplace: It is our right to process your information in this way for our legitimate interests of protecting and securing the Marketplace, our Services as well as other users.
In the case of a system misuse, we may process your web server information in order to investigate and identify the originator of such system misuse by cooperating with your internet service provider and/or local authorities.
To improve your user experience: We may also use your personal data to provide a more meaningful user experience to you and other users on the Marketplace and our Services including improving the layout and content of the Marketplace.
To deliver and optimise our marketing: Where you have given us your consent, we may use your personal data to improve our email marketing communications such as our newsletter, offers, competitions and other communications.
You may withdraw your consent at any time by unsubscribing from our mailing lists via the unsubscribe link at the bottom of each email we send you, by emailing our support team or by contacting us using the details provided in Section 2.
6. How We Share Your Personal Data
Protecting your personal data is very important to us. We do not share your personal data with any third party except under the following circumstances.
To fulfil our Services and operate the Marketplace: We have to share your name, phone number and delivery address with our fulfilment partners in order to process orders and sales made on the Marketplace. This information is provided only in respect of purchases made and is not provided to the our fulfilment partners under any other provisions.
Where required by law: We will share your name, email and address with a third party in the case of allegations that content you uploaded to our Services infringes their intellectual property rights or other rights (including without limitation, copyrights and ancillary copyrights, patents, trademarks, company symbols, work titles, designs or personal data).
With external service providers acting on our behalf: We exercise our right to share your personal data with external service providers acting on our behalf as data processors in the meaning of Art. 4 no. 8 GDPR.
To operate the Marketplace and provide our Services we use external service providers for the following purposes: order fulfilment, hosting and database storage, provision of customer support, service performance monitoring and analysis, internal business reporting and analysis, provision of secure payment processing, marketing and marketing optimisation as well as financial accounting and record keeping.
7. Your Rights to Access and Control Your Personal Data
In particular, but without limitation, the following rights are vested in you by applicable data protection law:
When you register on the Marketplace for the purpose of using the Services we provide you with the ability to view, change and/or erase the data stored in your user account as needed. You may also contact our Data Controller using the contact details provided in Section 2 to obtain access to or the rectification, erasure or restriction of processing of your personal data.
Right to data portability: You may request to receive the personal data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format or to transmit this data to another controller. To request this data you may contact our Data Controller using the contact details provided in Section 2.
Right to object: You have the right to object, on grounds relating to your particular situation, to the processing of your personal data. To exercise this right you may contact our Data Controller using the contact details provided in Section 2 at any time.
Right to withdraw your consent: If you have given your consent to the collection or processing of your personal data, you have the right to withdraw your consent on a prospective basis without affecting the lawfulness of processing based on the consent before its withdrawal at any time. You may also object to the use of your personal data for purposes of market research and public opinion polling as well as advertising and unsubscribe from our newsletter by clicking the unsubscribe link at the bottom of any email you receive from us. To exercise any of these rights you may contact our Data Controller using the contact details provided in Section 2 at any time.
8. How We Store and Secure Your Personal Data
The personal data processed or stored by us is subject to reasonable technical safeguards, physically and electronically. Access to this data is limited by reasonable measures to authorised employees and contractors on a need-to-know basis in order to operate, develop or improve our Services.
Ignition Ink takes all necessary steps to provide reasonable security for the data we handle and store. Unfortunately no security system can be protected from all potential security breaches due to the inherent nature of the internet. Therefore, we cannot guarantee the security of your Personal Data while that data is stored on our systems or being submitted by you on or through the Services over the internet which you do at your own risk.
Ignition Ink payments are process by third-party payment providers and we do not handle your payment information or related personal data. We recommend you read the respective privacy policies for our third-party payment processors before you use their Services to make payments to Ignition Ink. You can read the policies for our payment processors here: PayPal (https://www.paypal.com/en/webapps/mpp/ua/privacy-full) and Stripe (https://stripe.com/gb/privacy).
We will only store your personal data as long as necessary to fulfil the purposes for which they were collected or – where the law provides for longer retention periods – for the duration of the retention period required by law. After that your personal data will be deleted.
9. Web Analytics, Cookies and Other Technologies
Cookies and other technologies help us in many ways to make your visit of the Marketplace and use of the Services more enjoyable and meaningful.
11. How to Contact Us or Make a Complaint
We aim to respond to all enquiries within 48 hours, Monday-Friday to answer your questions and resolve your concerns.
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If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.